2020 has certainly been an unforgettable year – and not one we could have ever predicted. With both our personal and professional lives completely transformed, and having to adapt to the ever-changing news, it’s safe to say we’re all hoping for a much more positive 2021.
As challenging as this year has been, it hasn’t all been bad; from Zoom quizzes to award ceremonies, this year has certainly seen it all!
2020 saw us welcome new members to our Media Village team.
Austin joined the team in summer as our in-house web developer. He is a technical whizz when it comes to coding, designing, and building successful business websites. He’s been a great addition to our team and has produced some amazing work.
Our sales manager, Anthony, welcomed his beautiful baby girl, Penelope.
Our studio manager, Nathan, got engaged and is welcoming a baby boy very soon.
We were finalists…
We were honoured to be a finalist for the Red Rose Creative Business category. Although we didn’t win, we all had a fantastic night and were honoured to be nominated alongside so many other creative businesses.
Did you see this…?
Earlier this year, we sponsored Blackburn Hawks golf day.
We were also proud sponsors of Blackburn Rovers match day (back when we could all go to the matches).
Our sales manager, Anthony, featured on Ribble FM back in March, discussing all things marketing and Media Village.
We ran our annual Christmas collection for Blackburn Foodbank and this was a huge success. Just look at how many items we collected which really will make a huge difference. This year we even designed and printed our own colouring books for the Foodbank collection.
In between all of that, we also did this..
It wasn’t all serious…this year we once again had our annual Red Fern Vs Media Village football tournament.
We also all took part in some National Fitness Day fun in collaboration with our client Let’s Move Hyndburn. This was a fun day in the office.
Some of our office staff dressed up for Halloween – and wow, did they dress up!
We all carved pumpkins, the designer challenge was born and we shared things we had loved during lockdown to stay positive
When was the last time you showed your brand some love? You should give it some TLC, make room for it to shine and help it live its best life. However, we know loving your brand is easier said than done, the relationship may have gone a bit stale and you may have been ‘ghosting’ each other for a while
But like every successful relationship, romantic or not, these things require hard work and dedication. This time of year, you can’t walk past a shop window without being blinded with chocolate-covered strawberries, bouquets of flowers and cheesy cards. There is no doubt that Valentine’s Day is an unmissable event and every year we are urged to remember our loved ones and find a way to show them how important they are.
This year, don’t forget the one who you may have been neglecting for some time, 2020 is the year to rebuild your relationship and love your brand again.
So, let’s think about it like this: if your brand had a dating profile, what would its bio be?
Would your customers swipe left or right? Solely based on first impressions and appearances, would it make the cut?
Now think about it from your customer’s point of view; how attractive is your brand in the eyes of your customers?
It might be your type on paper, but would your customer’s feelings be mutual?
Got you thinking, right? Well here are a few ideas we suggest to build a brand that yourself and customers will love.
Keeping the love alive between you, your customers and your brand takes long-term commitment. Your brand needs you to give it attention and love – not just on Valentine’s Day, but every month! Take a look at your brand tone; how does it speak to your customers? Consider its image and overall appearance regularly in order to keep it up to date and consistent. Taking time to study your brand image, tone of voice and overall concept regularly will help you connect with your ideal customers on a more targeted level.
Keep up your appearence
Just like a first date, the customer will be attracted to the initial appearance i.e. your logo, colours and images, however after that your brand goes way beyond what you can see on the outside and goes much deeper into your customer service and the communication you have with them. Your brand might look pretty on the outside but has it got much on the inside?
Has it got a brand story? Does it have any emotional effect on customers or provide a solution to a problem they may be searching for. Keep up your image and make sure that it matches your customer persona, be clear on how you want to show up in the world.
Then ensure that your brand reflects your vision and once you have built a strong brand don’t just forget about it! Build upon it, create brand equity and do what it takes to show it some love and stay loveable.
If you don’t love your brand, customers wont
It’s simple; if you don’t love your brand, your customers aren’t going to fall in love with it.
It’s like that cringeworthy saying you see all over social media ‘love yourself before you love somebody else’. In conjunction with relationships, you have an idea of who your perfect match is and finding out who your ideal customer is, is the starting point to building long-lasting relationships. We think the key to falling in love with your brand is making sure that your brand is you, it reflects what you stand for and offers the same personality and values you stand for.
Make your customers feel special and build trust
Everyone wants to be made to feel special and your customers aren’t any different. They want to know you care about them, just as much as you care about their custom.
As in any relationship, listening and sharing are the two most important ways of communicating. As a brand, listening to your customers and sharing information or content with them shows you care and helps build trust and loyalty. As much as you value their custom and ultimately value a sale immensely, you can build a stronger relationship with your customer by offering them free value-added content. For example, sending them a free blog, free download, free calendar is an incentive which makes them feel special.
Grow old together and keep the love alive
Once you’ve attracted your customer and built up brand loyalty, you want to keep the love alive. Just like a relationship, if you stop showing you care or showing attention, it will start to deteriorate and the worst outcome could be potentially losing the relationship altogether.
Your relationship will grow and be kept alive if you adapt along the way by being open-minded and aware. Your customer demands and behaviours may change and this could hinder your relationship if your brand fails to adapt.
Therefore, it is important to have that strong relationship with your customers and the industry you operate in to be able to predict and adapt to suit customer needs keeping your relationship alive.
Give them a reason to fall in love with you
What are you giving your customers to fall in love with if you’re not engaging with them? How do you engage? Why should you matter to them? What are you giving them in return?
You can’t force your customers to fall in love with you overnight, so it is crucial to take a series of proactive steps to make your brand more lovable and memorable. Once your customers have fallen in love with your brand the benefits are endless and they don’t just start and end with sales.
Here are five benefits of customer love;
Customer referral – If they really love your brand, they will slowly become unpaid brand ambassadors referring their friends and families and letting them know about the brand they love.
Social sharing – If it is a product they have fallen in love with, you should expect social sharing as part of this relationship. From snapping pictures of food, new trainers and pets, consumers love to share their latest love/purchase creating user-generated content for your brand and a growth in awareness.
Press-worthy testimonials – A testimonial isn’t just good for your marketing, it’s also good for building new relationships with potential customers. When people are thinking about a purchase, they generally want to know someone like them has had success with it in the past.
Customer retention and loyalty – Customers are looking for companies they can keep purchasing from, build a loyal relationship with and become brand advocates. In other words, customers are looking for companies and brands to love. Customers don’t just want your product, believe it or not. They want something deeper than that, consumers love brands that act in personal ways and help them obtain their loyalty.
Positive online reviews – Online reviews give you the chance to develop an even closer relationship with your customers. New customers are also attracted to businesses that have gained people’s confidence. Positive online reviews help you to attain more and more new customers increasing your customer base.
So, you’ve created your website, you’re getting little (or not enough) traffic and you begin to look for ways to increase it. A lot of people will point you in the direction of SEO – and they wouldn’t be wrong.
The problem is; with so many differing views and opinions of what is good and bad SEO online, it can be hard to know where to start. We’ve noticed over the years that more and more people are going to web development agencies for help in this department as no one really gives a clear and concise verdict on what is “good” SEO.
So, why is it so controversial?
For ease of argument we will just use Google as our example, but it works for all major search engines. Effectively, Google are constantly updating their algorithms to provide the best search results for their users.
What are these algorithms?
Nobody really knows.
To stop people from exploiting the weaknesses of these algorithms, Google never reveals quite what it is looking for. For example, if the algorithm was looking for location-specific SEO, everyone would add every town and city in the UK to their SEO to become the top results.
Once everyone has done this however, it leads to a downfall in the search results and you no longer see what you are looking for, just what people have forced upon you – therefore, making the search useless.
So, how does everyone know what to do?
The algorithms are the heart of SEO, but without knowing exactly what they’re looking for, you wouldn’t be the first to ask – how does anyone know what is good SEO?
Google don’t want you to know how it works, but they do want you to make good SEO. With every Google update, the SEO gets stricter, making the search results pages more defined and tailored to the user. Making tags for images that are specific to that image and not just words that you want to be found for – for example – is exactly what the search engines want.
Long ago, you could add any word you wanted to your site descriptions and keywords – and if it was there, you would rank for it.
So, what’s so controversial?
Nowadays, the search engines are much more advanced and can see whether the description and keywords you have listed are actually relevant to your business or not. There is a much larger emphasis given to your on page – visible to public – text, rather than keywords and descriptions, as this is what the user is going to see. Because of this, some people doubt the necessity of meta keywords – various SEO websites, forums and companies have tested this theory but all have proven keywords do matter. John Mueller – Senior Trends Analyst for Google, Switzerland – often reiterates this and makes it clear that keywords do matter.
The controversy of SEO comes from the lack of knowledge of the algorithms, paired with the ability to question how they work without anyone being able to completely prove/disprove the assumption, and this can make it very difficult to know where we stand on SEO
So, how does anyone know what to do?
We would suggest that following the clear-cut SEO guidelines is where to start to begin seeing any benefits from SEO. You need to concentrate on making strong and consistent meta keywords, meta descriptions, image titles and alt tags across all of your online content. As a result of this, you will be able to give a clear and perfect description of what is happening on your website, attracting more visitors as a result.
People focus on writing for the search engine instead of writing for the people who read their content. So, it is important to remember not to concentrate on pleasing the search engine, instead concentrating on producing high-quality content that people actually want to share and engage with.
Keyword stuffing is in the past and blogs which ooze endless keywords but talk absolute nonsense no longer perform well.
Furthermore, posting regular content that is industry related and shareable can be a catalyst for SEO advantages and organic traffic for your website. The most important thing about creating content is that it provides the best possible information based on certain queries, and more importantly user intent. Finding a gap in the industry and writing content which your competitors are not will give you a huge advantage when it comes to SEO ranking via search engines.
According to the recent content research case study by Backlinko, long-form content gets an average of 77%.2 more links than short articles Therefore, long-form content appears to be ideal for backlink acquisition.
It is also important to acknowledge that content pieces with higher word counts have greater potential to target more relevant queries. However long your content may be, ensure that you are eliminating the “fluff” and answering the pressing questions with credible insight.
It is important to remember that all content should have a purpose, in turn it should have a topic of focus, an audience, and even an intent stage for that audience. Make sure there is substance in the content you produce and that users have a reason to read it. Does your content satisfy the purpose? Educate your readers on topics within your industry and they will appreciate and depend on you.
So, what do we suggest?
For small business owners utilising the potential of SEO can help build a strong online presence, build trust and help gain an advantage over competitors. But you have to remember SEO is way more than just keywords; in order to gain the full potential of SEO growth it is important to make sure you have all of the additional tools, such as a well designed website which encourages visitors to stay (therefore decreasing your bounce rate), a consistent use of meta tags, alt tags and image titles across all of your published content, regular high quality social media content as well as blogs and articles which solve pressing issues within the industry.
As a result, this is the way which small business can rise above their competitors in terms of ranking and gain the online presence they deserve.
As 2020 is quickly creeping up on us all, it won’t be long until we are in the month of January and 2019 feels like a distant memory. Therefore, we wanted to acknowledge and somewhat celebrate everything we have achieved as individuals and as a team at Media Village this year.
Whilst reminiscing on the events and memories, we realise that we have had quite an impressive year!
So, let’s start with the fact that four new faces joined our team this year, and what a difference they have made!
This year we welcomed Chris, our in-house Web Designer who has already created a number of successful websites for our loyal customers, updated the Media Village website and quite frankly never stopped talking since he walked through the door.
Claudia joined our Admin/Estimating department and is doing an amazing job communicating with customers and suppliers, managing work orders and offering exceptional customer service every day!
2020 brought us a new addition to our Sales team, Anthony. We soon realised that Anthony was a great addition to the team with a background in the creative industry and video production. He also started the brew kitty, so we decided he could stay.
As well as a team and a company, we would like to acknowledge our personal developments and some of the milestones are employees have achieved this year.
Our Operations Director Michael got engaged to his fiancée Laura
Our Sales Administrator Oliver passed his Level 4 apprenticeship in Business Admin
Our Proofreader Lyndsey got engaged AND married to her fiancé Kev
We were awarded…
During 2019 we were privileged to receive three award nominations from The Bibas for Small Business Of the year , Hyndburn Business Awards for Small Business of the year and Downtown in Businss awards for Creative Business of the year.
We successfully claimed the title of Creative business of the year at Downton in Business awards and the trophy now sits in all its glory on our office shelf. Held at Stanley House Hotel & Spa in Blackburn, the awards brought together the best businesses across Lancashire from a diverse range of sectors.
This award was nominated by the public and winning the award was dependent on how many votes each company received. We received an outstanding number of votes from the public and couldn’t have been happier with the result.
That’s not all we celebrated this year, In June we received our 5 star Google rating!
We started the year with just 5 Google reviews and have ended the year with an outstanding 60 5 star Google reviews, which is a testament to our hard work this year
Starting in January we even held our first ever networking event here at Media Village HQ.
Tea, coffee and the conversation flowed as we welcomed over 50 attendees to our creative office. The evening was a huge success for both us and East Lancashire Chamber and a great opportunity to welcome everyone to our creative office space.
As well as hosting, we also networked, socialised and recently held a creative seminar.
Creativity is the act of turning new and imaginative ideas into reality. Creativity is characterised by the ability to perceive the world in new ways, to find hidden patterns, to make connections between seemingly unrelated phenomena, and to generate solutions. Creativity involves two processes: thinking, then producing.
If you are lucky enough to be described as creative, this means you have the ability to see hidden patterns, make connections between things that aren’t normally related and regularly come up with new ideas to implement.
Business owners and managers worldwide are always looking for creative individuals to join their company, no matter what industry they may be a part of. Implementing creativity within your business and having creative employees gives your business that competitive edge. As a result of this, companies are actively fostering creative thinking, to enable them to outperform their rivals in revenue growth and other key areas.
Let’s start with looking at some creativity methods…
1. Flex your creativity muscle every day
In order to foster creativity, treat it like a muscle – one that needs to be regularly worked out. Just as though you were going to the gym, set yourself an hour every day to be creative. This could be anything from writing, drawing, watching a tutorial or listening to a podcast. Make sure you use this time to be creative, perhaps step away from your desk and open your mind to new areas of possibilities.
2.Discover your time of day
New research has shown that UK employees feel at their most creative in the morning, with exactly 11:05am being the peak time for productivity.
Whenever your ‘time of day is’ make sure you make the most of it, listen to some music that keeps you in a productive mood, grab a coffee before you start and start cranking out your best ideas. There is a whole science to it and you need to be increasingly selective and disciplined about where and when your focus is invested each day.
3. Recognise when ” circuit breakers” impede your energy.
When you are in a creative mode, “circuit breakers” can creep up and divert your thinking. These circuit breakers may be defined as doubt, conflict, fear, stress and clutter. A number of these circuit breakers may occur if you feel like you are working under pressure or to a tight deadline. One practical way to remain focused is to build a distraction-free environment.
For example if you want to focus on your writing, turn off your phone and tidy your desk before you sit down. You could also strategically place material by writers you admire the most on your desk and pin inspirational quotes up where you’ll see them if that helps you to remain focused. If you stop giving yourself the chance to get distracted, the less likely circuit breakers will affect your creative activities.
Additionally, you could build in your distractions as a reward then you are taking breaks off your own terms. By taking control and deciding after half an hour’s work, you’ll spend 15 minutes making a coffee and listening to a podcast you stop yourself from becoming unwittingly distracted during your creative time.
Six thinking hats technique
This popular technique was developed by Edward de Bono in the early 80s; it is now used in many businesses all over the world. The technique involves putting on a selection of metaphorical hats when it comes to making a decision; each hat represents a different direction of thinking. This allows you and your team members to learn how to separate thinking into six clear functions and roles. Each different thinking role is identified with a coloured symbolic hat. By mentally wearing and switching your hats around, you can focus, redirect thoughts, the conversation or take control of a meeting agenda.
The advantages of using this technique is that your whole team can be focusing on the same thing at the same time, which we understand in a creative agency can be a rare moment. Therefore, you can have a variation of ways to approach the situation from every individual in the team.
White Hat– Facts
Red Hat – Emotions
Black Hat – Judgement, Caution
Yellow Hat – Logic
Green Hat – Creativity
Blue Hat – Control
What is productivity?
Another main trait employers search for in their staff is productivity, which is defined as the efficient use of resources, labour, capital, land and information in the production of various goods and services. Higher productivity means accomplishing more with the same amount of resources and time. Therefore, productivity benefits are obvious and widely felt when implemented in any business environment. An increase in productivity can result in an increase in profitability, optimising resources, seizing opportunities for growth, improving engagement and morale, enhancing employee well-being.
So, now we have covered a few creative hacks and methods we thought it would only be fair to discuss a few productivity methods.
Firstly, Kaizen translates roughly to “good change” and it is a Japanese productivity philosophy that helps you organise everything you do to be more productive. In short, it means “constant, continuous improvement” and is a mindset you can apply anywhere in any job.
The Kaizen technique can be broken down into six steps:
Standardise – Come up with a process for a specific activity that’s repeatable and organised.
Measure – Examine whether the process is efficient using quantifiable data, like time to complete, hours spent on the work, etc.
Compare – Now it is time to compare this new method, does this process save time? Or is it the opposite, does it take too much time?
Innovate – It is always important to search for new, better ways to do your daily task. Look for smarter, more efficient routes to the same end goal but make sure they boost productivity.
Standardise – Create repeatable, defined processes for those new methods you have created making sure they are more efficient activities which links to being more productive.
Repeat – Go back to step one and start the process again.
The Kaizen technique is largely associated with the Toyota Production System, as they use the Kaizen technique as one of their main business principles. Any worker on a Toyota assembly line could stop the line at any time to address a problem in production, correct an error, or suggest to management a better way to do things which could reduce waste or improve productivity.
How to implement the Kaizen technique in your workplace
Kaizen is easy to implement as it is a mental philosophy more than an actual structure methodology. Therefore, there are no tools to buy, resources to spend on or apps to download – it simply just means changing your teams approach to their work.
Advantages of using Kaizen
Worthy targets – Kaizen recognises and rewards the efforts of employees, by so doing it gives them a sense of worth in the organisation. This means it is not only beneficial to the business but also beneficial to self-development and the organisation as a whole.
Improves teamwork – The Kaizen method is driven by teamwork, it does not benefit only a selected few, but everyone involved in the business process. Employees are able to work together with a fresh perspective. Furthermore, teamwork can help build cross-functional collaborations, combining employees across different departments combining their skills and helping to improve the efficiency of the company.
Builds leadership skills – Every Kaizen team must have a team leader, responsible for organising and coordinating implementation. This does not mean that this person has to be in a management role to qualify as a team leader. It gives the employee the chance to present an opportunity for employees to take on leadership roles.
Improves efficiency – The major Kaizen advantage is that it improves efficiency, for example Toyota Motoring Company employs Kaizen in its production process, they deploy muscle-memory training to train their employees on how to assemble a car.
Waste reduction – Kaizen reduces waste in the business process. Management and staff are responsible by implementing constant changes; the business can determine the root cause of wastage and help fix the problem. This method of continuous improvement applied in Kaizen helps businesses to achieve great success and easily recognise areas of improvement.
Disadvantages of using Kaizen
As soon as Kaizen is implemented in an organisation, it becomes very difficult to return to old management systems. It can be a very difficult task to change the entire management system of a business and get everybody on board with this new form of management. Employees may feel like because they are given a management role and can make decisions within the Kaizen approach, that they deserve a promotion or an official management title.
Training requirement – A disadvantage of implementing the Kaizen method is the time that is needed to be spent on training the workforce. As a result employees will need to take time out from work to undergo this training. More so, the time allocated for training may not be sufficient for employees to grasp the entire concept of Kaizen. As such, employees may not be willing or may struggle to understand this new productivity concept.
Few bad eggs could ruin the whole batch – even if some departments stick to the changes that have been implemented, if one employee or a whole department doesn’t agree with the new way of doing things, the whole output could be ruined.
Getting things done (GTD method)
GTD is a method for organising your to-dos, priorities and your schedule in a way that makes them all manageable. One of GTD’s biggest benefits is that it makes it easy to see what you have on your plate and choose what to work on next. It also has a strong emphasis on getting your to-dos out of your head and into a system you can refer to. This clears your mind of any mental distractions that will keep you from working efficiently.
GTD stands on five pillars or steps to getting and staying organised:
Your to-dos, your ideas, your recurring tasks, everything. Put it in a pen-and-paper notebook, a to-do app, a planner, whatever you prefer to use to get organised. GTD doesn’t say to use a specific tool, but whatever you use has to fit into your normal flow. The barrier to using it should be so low that there’s never a reason for you to say “I’ll add it to my list later”. You want to capture everything as soon as it happens so you don’t have to think about it again until it’s time to do it.
2. Clarify the things you have to do.
Don’t just write down ‘Plan vacation’, break it down into actionable steps so there’s no barrier to just doing the task. If there’s anything you can do right away and have time to do, get it done. If there’s anything you can delegate, delegate it. 3.
3.Organise those actionable items by category and priority.
Assign due dates where you can, and set reminders so you follow up on them. Pay special attention to each item’s priority, as well. You’re not actually doing any of the items on your list right now, you’re just making sure they’re in the right buckets for later, and your reminders are set. In short, this is quality time with your to-do list, inbox, and calendar.
4. Reflect on your to-do list.
First, look over your to-dos to see what your next action should be. This is where the clarifying step pays off; because you should be able to pick something you have the time and the energy to do right away. If you see something that’s so vague that you know you won’t be able to just pick up and run with it, break it down. Second, give your to-do list an in-depth review periodically to see where you’re making progress, where you need to adjust your priorities, and determine how the system is working for you.
5.Engage and get to work.
Choose your next action and get to it. Your system is, as this point, set up to make figuring that out easy. Your to-dos are organised by priority and placed in categories. You know what to work on, and when. They’re broken into manageable, bite-sized chunks that are easy to start. It’s time to get to work.
Reduces stress – GTD is different from a method that tells you how to organise and manage your tasks, its fundamental principles aim to help you face your personal and daily challenges in a calm way. Capturing and clarifying what you have to do and removing uncertainty knowing that everything is under control.
Meaning – GTD makes you question what you do and allows you to define what is important and what is not. You must do what allows you to fulfil your areas of responsibility and make you move towards achieving your goals.
Time – The GTD method is designed to help you save time and complete the tasks that are the most important to complete, overall freeing up time for your personal life. GTD does not distinguish one between the other; it eliminates distraction, frees you from anxiety of trying to achieve and helps you maintain the balance between work and personal life.
Creativity – When you free your mind from all worries, you can think more about other things, create new projects, imagine, come up with new things and you have room to be much more creative within your day to day tasks.
The GTD method requires a lot of mental discipline to follow the principle rigorously as it was designed to organise to-do lists and schedules, it didn’t factor into the method of emails, internal distractions or control a loss over your time.
Too late – Unlearning old habits and learning new ones is hard for all of us, the GTD method tries to change a lot of habits in a workplace all at once; the results from this can be predictably disappointing.
It is not an instant, one-size-fits-all solution –There is no magic solution everyone should use, you must craft a combination of habits and methods which work across a diverse range of employee skill sets. At the end of the day, everybody works differently, is motivated by different factors and works towards different goals.
The Pomodoro technique can help you power through distractions, hyper-focus, and get things done in short bursts, while taking frequent breaks to come up for air and relax. Best of all, it’s easy. If you have a busy job where you’re expected to produce a lot of creative content, it’s a great way to get through your tasks. Let’s break it down and see how you can apply it to your work.
The Pomodoro Technique was invented in the early 90s by developer, entrepreneur, and author Francesco Cirillo. He named the system “Pomodoro” after the tomato-shaped timer he used to track his work as a university student. The methodology is simple: when faced with any large task or series of tasks, break the work down into short, timed intervals (called “Pomodoros”) that are spaced out by short breaks. This way of working trains your brain to focus for short periods and helps you stay on top of deadlines and be more productive. The regular breaks can also help to boost your motivation and keep you in a creative mindset.
So how does it work?
Choose a task to be accomplished.
Set the Pomodoro to 25 minutes (the Pomodoro is the timer)
Work on the task until the Pomodoro rings, then put a check on your sheet of paper
Take a short break (5 minutes is OK)
Every four Pomodoros take a longer break
However, we completely understand that sometime it is hard to sit for 25 minutes without any distraction in any office environment. Therefore, if you’re distracted halfway through by a co-worker, customer, phone call or meeting you should either end the Pomodoro there, or postpone the distraction until the Pomodoro is complete.
Inform the other (distracting) party that you’re working on something right now.
Negotiate a time when you can get back to them about the distracting issue in a timely manner.
Schedule that follow-up immediately.
Call back the other party when your Pomodoro is complete and you’re ready to tackle their issue.
This particular productivity technique is often recommended by developers, designers and other people who work within the creative industry. Essentially, people who have to turn out regular packages of creative work that has to be reviewed by others can benefit from the breaks this technique offers.
Manages distraction and controls your time – Pomodoro empowers you to take control of your own time; however we understand that some internal distractions cannot be put off. Therefore writing them down and pushing those through to the end of your Pomodoro can help you be more productive than stopping the task in hand.
Increases accountability – At the end of each Pomodoro takes a minute to write down everything you have accomplished. By keeping a record of your work this will allow you to give a good impression and productivity report to your managers and further motivate yourself by being able to see everything you have achieved within a short time?
Decrease mental fatigue – This technique requires you to take regular breaks, walk around the office, grab a snack, and fill up your water bottle. It’s time to stretch your legs allowing your mind to wander for a few minutes and reduce workday burnout. As a result when you feel mentally good you can get more done.
Maintain motivation – As you approach the end of a Pomodoro and your work is almost done, it becomes an exciting race against the clock to finish before you run out of time. The excitement motivates you to work faster even when you would normally start slowing down. These short bursts of motivation add up over time and will increase the amount of work you get done.
Disadvantages of Pomodoro
Working against the clock can cause stress – Working against the clock and having a short deadline can sometimes hinder ones productivity. Furthermore, instead of preventing interruptions it may become the distraction itself, as you may become curious as to how long is left on the time. For example, some people just prefer to sit and crack on with work for a good few hours, which means they don’t understand the point in stopping for a break as they think it just makes the task in hand longer. The Pomodoro technique can lead to the individual just focusing on the upcoming break instead of the task in hand, as they want to prepare for when it will occur.
Constant breaks are not always practical – Within particular industries it is very important to remain at your desk during set periods of times. For example, anyone who works in a call centre or needs to communicate with customers will not be able to leave their desk every 25 minutes. The timer may also be a loud distraction for other employees and even customers on the phone. Additionally, some management employees may not see the benefit of the short breaks and this may cause some frustration within the office environment.
Some believe creativity and productivity work against each other.
Creativity and productivity are often seen as opposing forces battling for your time. But working longer and harder isn’t the only way to be productive. Rumours suggest that creative individuals sometimes lack productivity skills. This comment has been made as it is said that a productive routine may hinder the freedom of a creative mindset.
There is a fundamental tension between the two and some managers believe that you either have a creative mindset or a more systematic, productive mindset. Productive people move through the tasks they have to accomplish in a systematic way, which means they make steady and measurable progress toward their goals. Apparently, creative people don’t; creativity needs time and space to grow. Although we can systematically engage in activities that are related to creativity, it is hard to monitor creativity itself.
What we believe
Creativity does not hinder productivity; it drives it.
If the challenges you deal with every day involve creative work like design, marketing or writing; consciously separating and making time to participate in both creative and productive tasks can maximise your brainpower and fuel both. If you take a look at your schedule and most days you are “getting things done”, ticking that to-do list off and clearing your desk then you may feel at the end of the day that you have accomplished something; however you should schedule some time to be creative too.
So, whether you are a solely creative individual that could benefit from being more productive, or vice versa, there are a variety of hacks, theories and methods which have been implemented by many businesses and individuals over the years as we’ve discussed earlier.
So, how do you balance both creativity and productivity?
Plan your creative sessions – Since creativity demands free thinking and is harder to force into a specific time slot, try to plan your productive work around your creative sessions. In this way, you can give free reign to your creative self without letting it affect the rest of your work schedule.
For example, you can start your creative sessions at the end of the work day, when you know you can spend a bit more time if needed. Also, make sure not to schedule any high-priority work right after your creative sessions as you may not be in the right mindset to be your most productive self.
Read – In line with the previous advice; absorb as much information as you can by reading industry news, books and magazines. Even the most creative geniuses find their inspiration from others. Make sure that you have enough raw creative material in you to allow your creative juices to flow.
Break down your projects into steps – Every project can be broken down into smaller steps. Each of these steps, in turn, can be categorised as requiring a greater amount of creativity or productivity. Just because a project requires creativity doesn’t mean that its entire execution will require you to constantly churn out original ideas.
Knowing which steps requires you’re most creative or, alternatively, productive self will help you organise your time better and plan according to the required mindset. For example, if you’ve completed the initial creative process of developing a design and are ready for the iteration stage, then you can prepare the time and place to be your most productive self.
To conclude in order to balance both creativity and productivity, we feel that it is important to remember to ‘switch gears’ from time to time. Therefore, allowing yourself some time to factor in creativity and productivity activities daily can help you feel more accomplished.
It is possible to be both creative and productive at the same time, being a `productive designer’ is a thing. It is important to remember although you are ticking off your to do list and feeling major productive, always remember to make room for creative activities no matter how ‘small’ you may perceive them to be. Even just sitting and reading a book or watching a design tutorial on YouTube can help you switch gears smoothly and overall be more productive.
world of marketing is rapidly changing and sometimes this can be daunting for
businesses to try to keep up with. With pictures of cats taking selfies and pointless
memes going viral, some businesses may feel way out of their depth when it
comes to their ‘digital’ knowledge.
Combine this with the rumour that ‘print is dead’ and traditional forms
of marketing ‘no longer work’ and you may feel like your business is beginning to
hide away from the world, struggling to show its strengths.
Firstly, before we dive into things if you already have no idea what the difference is between traditional and digital forms of marketing, then take a look at this handy infographic we prepared earlier…
When searching the internet for solutions, we are pretty sure you will have come across a handful of blogs playing traditional and digital marketing off against each other, stating exactly why digital marketing works SO much better than any traditional method and vice versa.
is a predictable stance for many agencies to take and they may have taken this
biased opinion based upon their employees’ skill sets and the resources the
company has. It is well justified for a marketing agency that specialises in
social media to tell the world that their method is the best – why wouldn’t they?
However, we like to do things a little bit differently here and open your eyes to the possibilities that lie within your business. It would be so easy to take the predictable stance, but we never aim to be predictable! That’s why we have teamed up with digital agency, Red-Fern, to discuss how doing both traditional and digital marketing can fuel your business growth and how major companies have successfully took this approach.
happens when a business incorporates both methods of marketing?
By bridging the gap between the traditional and digital world, the opportunities for the business can be endless. Using both forms allows the business to cover all bases to reach a bigger audience and in some ways, their entire audience. For example, half of your target audience may not have a Twitter account, instead they may subscribe to your monthly magazine. Therefore by offering an integrated strategy this helps the business engage with both audiences and not miss out on any future business opportunities.
Key benefits of combining the two methods
Combining traditional and digital allows you to build trust
customers trust you, then they’re more likely to buy from you. It’s that
simple. By integrating your marketing messages across traditional and digital
platforms your brand will not only reach a wider audience but maintain
Combining traditional and digital eliminates confusion
combining both your traditional and digital forms of marketing, your message
remains clear and improves the way your customers see you. It is very easy for customers to get confused
if your brand tone is completely different on your social media to your company
brochure. There are many simple ways you can combine the two and as a result
reach a greater audience.
Combining traditional and digital is effective
an integrated marketing strategy can help make your strategy more effective. If
your company is communicating consistently through a range of various marketing
channels, the results you get from these campaigns are predicted to increase.
For example, combining the two methods by printing a brochure which leads your
customers to your social media page, not only increases brand exposure but the
results can outperform a single-channel campaign.
Combining traditional and digital can help you plan for the future
company that combines both methods of marketing can more successfully plan for
their future marketing decisions. It allows you to be able to compare the two
forms, how well they work together and how your customers respond to the varied
marketing approach. Additionally, your company may have struggled to track the
progress of your traditional marketing efforts. For example, you may have put a
lot of effort and time into designing a company brochure.
you may have no way of tracking the progress of this brochure efficiently but
by incorporating a form of digital marketing within this brochure the progress
is a lot easier to track. For example, you could include a QR code ‘scan this
code to access our online E-guide’ the analytics behind this code and the
amount of visitors it has received is very easy to track online. Therefore, you
have a clear example of how many people are interested in your E-guide or
whichever resource you have to offer them.
Simple ways to combine Traditional and Digital Marketing
Social media handles – it’s dead simple! Just by adding your social media handles to your leaflets, brochure, posters or business cards you are giving the reader incentive to look at your work online too. One easy and effective way of doing this is to add a Linkedin icon to your employees’ business cards which can lead to future business, social engagement and a greater online presence.
QR codes – You can add a QR code to just about anything from cereal packets to brochures; this simple method combines both traditional and digital forms of marketing. QR codes can help entice excitement around your brand and make the consumers feel like they are being given some exclusive from the QR code. QR codes can also be a huge advantage for your marketing department as they are trackable and can provide valuable insights into your customer’s behaviour.
Free samples – You can run competitions on your social media pages encouraging customers to ‘like, comment and share’ your post in order to receive something for free. This free prize can be a great marketing opportunity and a way of getting your brand in front of new customers who you know are interested in what you have to offer.
Landing pages – This is a web page created which serves as the entry point for a website or particular section of your website. In order to combine traditional methods you could have a landing page created which encourages customers to input their details in order receive your latest brochure, magazine or printed guides, etc.
Examples of companies who have done this..
Dove ‘Real Beauty’ campaign
Over a decade ago (yes, it has been that long!),
Dove released their iconic ‘Real Beauty’ campaign. This campaign is a great
example of how integrating both traditional and digital marketing methods can
be hugely successful. Their campaign has gone down in history as one of the
best marketing campaigns to date.
Dove found a successful way of integrating both traditional and digital marketing methods within this campaign like iconic billboards, social media, TV and magazine advertisements. By keeping their message consistent throughout, their campaign reached a wider audience and as a result was simply hard to ignore.
Red-Fern Culture book
We recently helped bring Red-Fern’s culture book to life by printing
this in-house for them to distribute at client meetings. Red-Fern created this
book to show potential new partners the benefits of working with them.
They opted for a traditional form of marketing by printing this book as
they believed it would offer value when attending customer meetings.
Also, the finishing and print technique used allows the brochures to have a more premium feel to them. However, they also transferred this file to a digital format in order to target a wider audience and combine the two methods of marketing.
Marvellous are the UK’s patient led heart failure charity, founded by a heart
failure patient Nick Hartshorne-Evans, whose experiences whilst rehabilitating
has shaped the goals and focus of the charity. These goals and aims of the
charity are reflected and brought to life through the work of our creative
with being a charity, the marketing budget for Pumping Marvellous is limited.
Therefore, this means that the marketing resources chosen for them had to be
effective within their performance and cost.
have supported their integrated marketing strategy and, with the help of
Red-Fern, have been able to bring their ideas to life through various
In terms of traditional marketing methods, we have designed and printed banners, guides, signs, business cards, booklets and leaflets.
There are many various mediums and platforms your business can use to advertise and succesfully market.
These platforms can be categorised under two main forms of marketing- Traditional Marketing or Digital Marketing. Once you have a clear understanding between traditional and digital channels and the purpose they each serve, you’ll be able to use each channel to accomplish your goals.
Therefore, we have teamed up with digital marketing agency Red-Fern to show you several techniques you can use for your business.
shopping basket is going free-from, with Brits dodging dairy and going off
gluten and grains at a growing rate. We have forked out an extra £230m on
free-from food and drink in the past year.
That’s a rise of more than 40%!
40% growth has not only been driven by consumers who have medical conditions
that require free-from diets, but also by what we refer to as free-from
lifestyle choices – a growing market of people who are choosing to cut certain
ingredients from their diet for health or lifestyle reasons.
in this upcoming food and beverage market has made gluten-free foods more
palatable, helping to boost the sector’s profile; for this reason, the market
has outgrown appealing exclusively to those who are needs-based, and recent
statistics have shown that one in ten people, and even 15% of UK households,
are set to be avoiding gluten and wheat altogether.
the ever-growing market now rallying for more choice and flavours, there has
never been a better time to look at what is likely to propel the purchase:
and why it even matters
best well-branded food packaging can elicit a Pavlovian hunger response. Ask
yourself: have you ever seen a McDonald’s bag and experienced that un shakeable
companies can also benefit from well-executed packaging design, exponentially
increasing their brand recognition. Take supermarket giants, Aldi and Lidl, for example; both of whom launched a free-from label in
August 2017. Within a crowded retail space, the average supermarket will stock
more than 40,000 items – what better way to enhance a product’s appearance and
memorability beside competitive brands, than through bespoke packaging design?
did you know that 40% of consumers admit that they would share a picture of a
product’s packaging on social media if it was interesting enough? Social media
interaction alone can boost awareness and generate engagement around your brand
– you just need the packaging to have that special quality.
where we come in.
understand that food packaging is a crucial design discipline; with your target
audience/demographic and USP in mind, we aim to develop and design packaging
that reflects and represents your brand perfectly. By staying on-brand with
your identity and promise, we can help you stay at the forefront of your
customer’s minds; however, we also realise that one generic style won’t work
for everything, and we are always willing to adapt.
Our belief is that packaging can describe much
more than where the product came from; it can also communicate a powerful
message to its audience. You just need to decide what your message is.
good food brand should follow the following principles when considering
Make sure it can be seen on the shelf (impact)
Make sure it engages shoppers (relevance)
Make sure it communicates key messages
Make sure it sells
advise you to keep it simple, keep it honest. When it comes to food packaging, the
design should show the product contained within: if a consumer cannot identify
what you are selling, they are likely to walk on by. Always be straightforward:
keep it clear and clean in design, font and wording.
packaging will interact with hundreds of people: it is absolutely a missed
opportunity if it is not branded and properly designed.
How we have helped gluten free companies stand out
the last six months, we have worked with three different gluten free companies,
producing and designing packaging sleeves, menu cards, thank you cards, banners
and business cards.
1. KO-CO Brownies
Brownies are an upcoming gluten free and dairy free chocolate brownie brand.
The branding we designed for them followed a nature-inspired image and conveyed
the brand message professionally.
How did we help KO-CO Brownies?
designed and produced the following:
watch straps for a range of flavours
for market shows
worked towards the customer brief and created a design that would match their
target demographic and express their target message efficiently.
2. Bak’d Cake Co.
award-winning, family run, free-from brand which offers artisan treats to enjoy
baking at home. All of the recipes produced and offered were developed by the
family themselves, inspired by their own experiences to create alternative
solutions to nut allergies and gluten intolerance.
How did we help Bak’d Cake Co.?
produced a range of high-quality printed packaging for the baking at home kits,
which incorporated different colours and styles to match the various flavours
they had to offer.
gf2go is another business created to solve a problem within the industry and offer more choice to those with gluten intolerance. They produce gluten free bread, brownies, cakes, cereals, pies and a range of puddings.
How did we help
produced high quality packaging to protect and advertise their sticky toffee
Our promise to
you can see, we pride ourselves on equipping companies with the essentials they
need to stand out. With product innovation expected to grow, we have realised
the potential our business model and services have to help any food or drink
business stand out in this lucrative industry.
take full advantage of our ability to offer the full marketing solution
in-house, all under one roof, which has huge potential for any business wanting
to get noticed (and noticed in the right way)!
From photography, branding and even to vehicle
livery, we can refine every touchpoint of your customer’s journey. In the gluten
free industry this has never been more relevant. The potential for new brands
entering the market every month is very high and the market is quickly becoming
saturated; therefore, having packaging that stands out and makes an impact could
be the crucial finish you need to maintain your place on the supermarket
Remember, your product’s packaging should communicate what your brand stands for, and what it means for your customer.
Don’t miss out on the opportunity to create a lasting impression on the shelf and in the minds of your customers.
From visibility to credibility, exhibiting at a trade show can have hundreds of advantages and benefits for your business. Making the most of your space and establishing a presence gives you a powerful platform for meeting new customers and reaching out to existing clientele.
Understandably, a lot of businesses are put off exhibiting at a trade show because of the cost. It’s true, developing a great trade show stand, training your staff members and travelling to the event itself isn’t a very cheap process. However, like most forms of marketing, with the right strategy, a trade show can be a very profitable choice.
Trade shows and exhibitions are a great opportunity to learn what’s working and what isn’t for you and your business. You can do a lot of competitor research at events like these; for example, you can see which booths are attracting the most attendees and learn from their tactics. As the famous saying goes “keep your friends close but your enemies closer”.
You can also pose as a customer and see how other salespeople interact with you and what their objectives are. Finding out information about the needs and wants of your customers is very important when it comes to staying competitive in the market. The low response rate of email surveys means that they are only really beneficial to companies with large email lists to increase the rate of response, but exhibiting at a trade show is a great way to tell your industry that your company is serious, reliable and large enough to afford its own presence at leading events and conferences.
87% of marketers say face-to-face marketing is important, as 80% of trade show visitors are personally involved in buying the products or services on show.
A business exhibition helps you in four key areas of B2B marketing:
It enables potential buyers to notice you, to discover you and then get to know you as a credible partner.
Trade events account for 9% of marketing budgets, but return 23% of business.
Satisfied trade show participants are also supporters of participating exhibitors and partners. Positive recall can more quickly lead to sales conversions.
With proper research and planning, trade shows are one of the most cost-effective sources of leads and sales possible.
Don’t let visitors guess what your business is all about – tell them with your literature, using the power of the written word alongside print. Also, you probably have one business card that you hand to everyone with the basic need-to-know information: do not underestimate the power of a generic business card, as it allows for a plethora of possibilities; for example, why not have a QR code on one side that, once scanned, says “We met at X exhibition on X date and time”? This type of printed material could provide the vital information needed to encourage a profitable future connection/lead.
Exhibiting at trade shows means you can conduct a short survey on your exhibition stand to gather vital feedback. This can help you discover whether the needs and wants of your customers are the same, or if they have changed and if you need to adapt to meet these needs. Other ways to incentivise customers to participate in surveys is to offer a free gift or entry into a competition.
In order to create that great first impression, your exhibition stand should represent your brand identity in its entirety: from your logo, exhibition banners (including style and material type), to the employees manning the stand. It is essential that crew in particular are all in accordance with your brand’s personality and values – it may be a good idea, therefore, to brief them prior to the exhibition on your goals and objectives, if not already clear.
Exhibition banners have improved exponentially in recent years. They used to be very expensive, heavy and, quite frankly, a pain to assemble quickly. Nowadays, you can find lots of variations of banners which are cost-efficient, lightweight and portable, meaning you can – and should – consider bespoke banners for each event. Ideally, content for banners should include up-to-the-minute information, imagery that complements your current pitch, and maintain your established branding to allow your company to be instantly recognised.
Even if an exhibition-goer doesn’t talk to you, roller banners should provide them with the valuable information they need to get in contact with you later. Useful information such as contact numbers and postal addresses can be included on banners; however, social media links such as @ names, social media logos and your website remain the best way to address the modern customer.
If you have high-quality images that really exemplify your product, then roller banners are where to display them.
Alongside the roller or pop-up banners, sturdy PVC banners can be used for signposting and signage. These signs need to be kept clear and simple, and at most include your company name, website and logo. Don’t clutter what should be an easy to read sign.
Finally, think of your booth as a shop window: it should feel welcoming and draw people to come and take a peek ‘inside’.
What you need to make the most of your exhibition
If you have a brand identity to be proud of, you want to display it at its best in every instance. One of the largest formats it will be used in is at events and exhibitions, where passers-by will automatically form a perception of your company based on your visual identity. It may be the difference between whether they decide to stop and talk to you or not.
It is important to make sure that your stand sticks out, attendees stop and notice your brand and offer you an interaction which could be the chance you need to close a deal.
Why exhibit and attend trade shows?
Quite simply, if people don’t know who you are and what you can do, they’re never going to call you. Yes, you can advertise, but that doesn’t give you the chance to find out about your customers, build long-term relationships and have a good chat.
You can approach key people in the industry one on one that you may never be able to reach on the phone or even by email. You can connect with key customers and take the relationship to a deeper, more personal level. You can meet with key suppliers from your industry or other areas within that market.
Seize the opportunity to learn from your competition and network with professionals. Walk the floor to observe product displays, engagement tactics and sales pitches to take note of how you can improve at the next event. For example, if you observe that many companies are offering a new service, consider pitching the service during your next team meeting.
Five reasons to exhibit or attend trade shows
Initially, the whole point of attending exhibitions and trade shows is to create leads for future potential business. Luckily, they are quite a few, easy and cost-effective methods of capturing leads from exhibition events.
Firstly, just by having a paper form on your exhibition stand, you can ask visitors to leave their details in hope of making future connections after the event.
However, a business card draw at an event always goes down well with all guests, especially when there is a prize at stake to win because everybody loves a freebie! As a result of this competition, you can capture a vast amount of leads with the potential of contacting to offer your services to in the future.
But always remember to have a well-designed business card, which is tailored to that event to exchange every time a visitor takes part in your competition.
Top tip – Get a business card designed and personalised for this event, this will stand out from the crowd and remind other businesses of how you met.
However, do not be disheartened if a passer-by at the trade show doesn’t seem immediately drawn to your services or want to offer their business card. Handing them a freebie, something of value with your branding on may just be the reminder they need for a future conversation.
2. Check up on competitors
You may sell the same product but a trade show offers you an ideal opportunity to see not only who your competitors are, but also who they are they are targeting the most for your own research. This information gathered from the event can be used to help predict your competitor’s future plans. In terms of your own business, this may help you put forward a strategy to be one step ahead of your competitors.
Competitor research is a key part of any marketing plan however this can be sometimes hard to achieve. For example, competitors may hide their prices online or say `contact us for prices and more information`. Without having the time to pretend to be an interested customer, this information may be hard to attain. Therefore, being located in the same room as a number of your competitors may allow you to find out the fine details you need.
Sneaky, but trade shows have a lot of potential for the future of your business.
3. Engage with existing customers
A trade show is an ideal place for a quick touchpoint for a loyal customer and addressing their needs and thanking them for their business. It’s always good to see a familiar face or put a face to a name after recent communication via telephone or email.
Customers value you spending your time, recognising them and working towards a relationship with them. Therefore, a trade show can be the perfect place to engage with existing customers and give them promotional material to take away as a reminder of you and your business. These vital connections hopefully may lead to future recommendations and purchases.
4. Introduce your exisiting customers to other product lines
Customers, who love your brand and as a result are satisfied with the products they purchase, may be easily converted to buy other products you offer. A trade show is a great opportunity to showcase what else you do to your existing customers. These customers may just come to you because they want one service but when discovered you do more they may be enticed.
Top tip – Make sure your services are clear and communicated in an engaging way so it is easy to notice for passers-by. This can be done by using a roller banner, leaflets, and even an exhibition stand which is designed to communicate clearly everything you do.
5. Gather valuable research for the future
Why do your existing customers buy and what do they love most about your brand? You may already send out questionnaires via email asking for customer feedback; however these may get deleted or ignored. Therefore being at a trade show with the customer stood in front of you face to face could be the perfect chance to gain your market research.
For example, just asking simple questions like what do you like best about us as a company? What was the customer service like you received from us? This information can help for the future marketing and customer service element of your business.
Get in touch today and let’s get your business noticed!
“‘Spark joy’ What on earth does that mean?” If you have absolutely no idea why we ask this question, then sit back and let us introduce you to Marie Kondo and her famous tidying up technique.
Marie Kondo, a Japanese organising consultant and bestselling author, has written several books on organisation. Her books have sold millions of copies and have been translated from Japanese into several languages including Korean, Chinese, Spanish, French, German and English. Her popularity in the UK has undergone exponential growth through her Netflix programme ‘Tidying Up with Marie Kondo’. Despite it only being the third month of 2019, this programme has already been named Netflix’s most unpredicted success of the year.
“A programme all about tidying up? Really? How boring!” we hear you say; however, you will be surprised how addictive and almost life-changing this programme can be. Marie Kondo’s tidying up technique has inspired the world to take part in a de-clutter trend (oh, and a Netflix binge)!
Marie Kondo advises messy homeowners to simply say “goodbye” to items that don’t ‘spark joy’ in their life – ultimately de-cluttering their home and lives. This programme emphasises that tidying up can be easier if you follow a structure; it can even be a therapeutic process, as you are urged to express appreciation for your once purposeful belongings before you retire them to the cutting room.
Now that you know who Marie Kondo is, let’s explore how this is relevant to social media (we are getting there, we promise!)
Marie Kondo’s holistic approach to the ‘strategy’ of tidying up can be applied to your social media marketing strategy. If you start by mapping out everything that you want to include and achieve, then you can start to build a successful, organised game plan that works for you and your company. This should help you generate a holistic view of your strategy and how each tactic and decision you make is contributing to the next phase: thus, it can also help you to spot tactics that might be hindering your performance.
So, let’s take Marie Kondo’s approach, shall we?
Does your company’s social media ‘spark joy’ to your target audience?
When you see your social media posts, are you proud of them?
From an outsider’s point of view, would they stand out on a crowded newsfeed?
If the answer to any of the above is “no”, then we think it’s time to thank your social media for its time – delete the unnecessary (don’t go on a frenzy, as Marie Kondo advises against this), make steps to refresh your content, and move on with a well-conceived cleansing process.
So, we want to share with you an easy-to-follow guide that can help you cleanse your social media marketing. Try to follow each stage (See, Think, Do, Delight) as best you can, whilst always aiming to do one of the following:
Inspire your audience
Educate your audience
Entertain your audience
Convince your audience
This is the first interaction the potential customer has with your brand or company, therefore it is your decision to inspire, educate or entertain them from the get-go. This decision can be based upon the objective, content and what you aim to achieve from posting this content.
As we all know, first impressions stick – so make it count
The customer has reached the Think Stage, which means they are actively thinking about your company without being promoted. This is a huge positive for your company and, of course, the marketing team.
So, to develop customer interaction we must decide how next to ‘spark joy’ by taking responsive action that is pertinent to your business’ values and reputation. You must make this decision, bearing in mind who your audience are and what your customer persona is. For example, a corporate law firm at this stage would not try to entertain a potential client with an animal meme, even though we might all have a soft spot for animal memes, this is quite clearly an unsuitable marketing strategy in this field of business.
If you are not sure about your target audience and what they engage with the most, this may involve a little bit of customer research:
One way to convince your customer at this stage could be by outlining the advantages of choosing your services and how these can benefit the potential customer; these advantages may just prove to be the icing on the cake.
Tip – You can always make posts more engaging by using strong visuals, infographics and professional photography. It is proven that when faced with text or images, 65% find the visuals more memorable.
If we were to consider this stage as a room, Marie Kondo would believe this to be in very near perfect condition – the polishing stage, as it were. Here, we are only left with the refined ideas that ‘spark joy’. In marketing terms, the customer is very close to purchasing what we are offering as a result of this journey: we have inspired and educated them with our perfectly driven content.
Tip – This stage might be a great opportunity to post a questionnaire, educational graphic, or anything of interest to spur them towards the purchase button.
This is all about adding that little bit of unexpected value. In a Marie Kondo scenario, the room (or stage) is now spotless; we have scented candles smouldering, fairy lights glowing, and a cake baking in the oven. The joy is well and truly sparked. In our social media ‘room’, the customer has interacted with the content we posted, has been charmed by our driven content, and has made a satisfied purchase with your company.
So, what do you do now? Move on to the next customer?
Or leave them with a small unexpected gesture that adds further value to the whole process for them.
We personally think the second option is the ideal route to take for any business trying to make a lasting, valuable impression on new potential customers.
Not sure what to offer? Take a look at some of our ideas:
Exclusive discount codes
Money off their next purchase
Hopefully a strategy Marie Kondo could be proud of: a holistic approach that can generate great social media content – just small touches that can make a huge difference.