We Specialise in Creating User-Centric Designs
Your website should feel as good as it looks. Our UX and UI designers craft intuitive, conversion-focused journeys that guide users effortlessly from A to B. We design with real behaviour in mind - not just pretty templates - so your site actually works, not just exists
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Our UI/UX Services
Great design isn’t just about how it looks – it’s about how it works. Your website shapes first impressions, guides your users’ journey, and gives you the best chance to convert. We design UX systems that run smoothly, look sharp, and deliver results. Backed by our full Web Design and Development Services, every build is made to perform.
UX Audit and Expert Review
Our UX audits deliver thorough evaluations of your website or app’s usability, accessibility, and overall performance. We identify pain points and user friction that hold back conversions, then provide clear, actionable recommendations to improve the experience. Whether you need a full platform review or a targeted page analysis, our audits help you unlock measurable improvements – without the need for a complete rebuild.
User Experience Design
Great UX design isn’t just about clean journeys – it’s about understanding how users think, behave, and interact. Our UX design services focus on making your site intuitive, purposeful, and effortless to navigate, so users feel confident and in control from the first click.
User Interface Design
Looks matter. We design interfaces that are clean, consistent and on-brand. Every element is designed to build trust and guide action.
Website Strategy and UX Discovery
We uncover what your users need, where they get stuck, and what will move the needle. Our discovery process aligns business goals with real user journeys.
Wireframing and Prototyping
Before we design anything, we map how it works. Wireframes and prototypes help us align structure and functionality – and make smarter decisions earlier.
Wireframes map out the structure and flow of each page, while prototypes let you and your stakeholders experience the product before development starts. This approach reduces costly rework, keeps everyone aligned, and ensures the design truly meets your users’ needs.
Conversion Rate Optimisation (CRO)
Great design is about more than looks – it’s about performance. Our CRO services use UX research, A/B testing, and behavioural data to pinpoint why visitors leave and how to turn more of them into customers, leads, or sign-ups. Ideal for businesses focusing on SEO or paid campaigns, our CRO solutions improve your site’s return on investment by boosting key metrics.
Accessibility and Best Practices
Accessibility isn’t optional – it’s essential. We ensure your website or app meets WCAG standards and is fully usable for people with diverse physical and cognitive abilities. From checking colour contrast to testing keyboard navigation and screen readers, we create inclusive digital experiences that work for everyone. This approach not only meets legal requirements but also broadens your audience and strengthens your brand reputation.
Featured Projects
Proven Success Stories
Brysk
Brysk
Whalley Warm and Dry
Whalley Warm and Dry
TR Stabilisation
TR Stabilisation
Want to be our next success story?
Benefits
Why Choose Media Village?
Other Agencies
Real-World Experience
We’ve redesigned websites for schools, councils, medical providers, and SMEs – all with real users in mind. Our UX isn’t theoretical – it’s shaped by the people who actually use your site, day in and day out.
Strategy That Starts with Purpose
Every layout we create is backed by business goals, user intent, and performance insight. From wireframe to UI, nothing is “just pretty” – it’s there to serve a function and get results.
Fast Delivery. Full Support
We don’t drag things out. You’ll get clear project milestones, weekly updates, and visible progress from day one. And once your site is live? We’re still here – testing, tweaking, and improving with you.
Clear, Confident Communication
We speak plainly. Whether it’s explaining a heatmap or guiding you through layout choices, we make complex ideas feel simple – no waffle, no UX babble, just clear reasoning and real collaboration.
UX That Actually Performs
We don’t just make your website look better – we make it work better. Our UX design is built for long-term use, across devices, by real users with real expectations. Fewer drop-offs. Better engagement. Measurable improvements.
Website Success Stories
Let’s work together
Free UX Consultation. Real Advice. No Pressure.
We’ve worked with:
What’s the difference between UI and UX design?
UX is how it works. UI is how it looks. UX covers the flow, logic and experience; UI covers the visuals and styling. We design both – to work seamlessly together.
Why does UI/UX design matter for my website?
Good UI (user interface) makes your site visually engaging and easy to navigate, while UX (user experience) ensures visitors can find what they need and convert quickly. Together, they improve trust, enquiries, and sales.
What does your UI/UX design process look like?
We carry out competitor research, sitemap planning, wireframing, and prototype design. We then refine layouts and user flows so your final site isn’t just attractive – it’s built to perform.
For more details, check out our full process.
How much does UI/UX design cost with Media Village?
UI/UX design is included as part of our Business Websites (from £4,500) and E-commerce & Advanced Websites (from £7,500). Standalone UX consultancy or design workshops can also be quoted separately if needed.
How long does a typical UX project take?
Most UI/UX phases are completed within the first 2–3 weeks of a project, before moving into development. Timelines can be extended for larger sites or more complex user journeys.
Can you improve my existing website without rebuilding it?
Yes – we offer standalone UX audits with actionable improvements. You’ll get a roadmap to fix what’s not working without scrapping your site.
Do you provide UX audits or evaluations?
Yes – we highlight where users drop off, get confused, or lose interest – and give you a clear plan to improve their journey.
Do you conduct user testing or research?
Where needed, yes. We use tools like Hotjar, surveys, and competitor analysis to uncover friction points and validate ideas. We also design based on proven UX principles.
Will improving UX help my conversion rate?
100%. UX is one of the fastest ways to improve performance. We’ve seen bounce rates drop by 20–30% on redesigned sites – just by removing friction and clarifying calls to action.
Can you work with our internal dev team or CMS?
Yes – we can hand over designs, support your devs, or handle the build ourselves. We’re flexible and collaborative throughout.
Is your UX work mobile-friendly and accessible?
Always. We design for real-world use across all screen sizes and abilities. Accessibility isn’t an optional extra – it’s built in from day one.
Do you offer UX services near me?
Yes – we work with clients across Lancashire and the North West, including Preston, Burnley, Blackburn, and Manchester.
Do you offer ongoing UX support or iteration after launch?
Yes – UX is never “done.” We can provide support after launch to review data, make improvements, and ensure your site evolves with your users and business goals.
Do you test designs before launch?
Yes. We carry out internal testing and user checks to ensure your site flows smoothly across devices and browsers before it goes live.
Who It’s For
Solutions for businesses of every size and need
Entrepreneurs & Startups
Launching something new? We’ll help you avoid common UX pitfalls, structure your site with purpose, and create a first impression that actually converts. Simple. Focused. Built to grow.
Small Businesses and Local Teams
Outgrown your DIY website? We’ll streamline your user journeys, improve mobile flow, and build trust into every click – so your site stops leaking leads.
Established SMEs & In-House Teams
Whether you’re scaling a service platform or modernising your digital estate, we bring structure and clarity to complex systems – without disrupting your team’s flow.
Nonprofits and Purpose-Driven Brands
We design UX that gets more people involved – donating, signing up, taking action. Clear navigation, accessible design, and content that supports your mission.
Founders Building a Challenger Brand
Launching something bold? We’ll help you craft a brand identity that punches above its weight – visually, verbally, and strategically. This is how startups look serious from day one.
Schools, Colleges and Education Providers
From school websites to training platforms, we simplify how people find key info – and make sure your digital presence supports parents, students, and staff alike.
Any Organisation that Cares About its Users
No matter the size or sector, we design with real people in mind. If you want your website to feel easier, faster, and more effective – this is where it starts.
Blog
Latest UI/UX News
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How to Plan Website Content (So Your New Site Launches on Time)
Website Brief Template: Copy/Paste a Brief That Gets Accurate Quotes
Website Brief Template: Copy/Paste a Brief That Gets Accurate Quotes
How to Plan Website Structure Before Design (So It Ranks and Converts)
How to Plan Website Structure Before Design (So It Ranks and Converts)
How to Redesign a Website Without Losing Traffic or Leads
How to Redesign a Website Without Losing Traffic or Leads
How Businesses Should Budget for a Website Project
How Businesses Should Budget for a Website Project
Website Design Packages Explained: UK Pricing and What’s Included
Website Design Packages Explained: UK Pricing and What’s Included
What Actually Happens When You Contact a Web Design Agency
What Actually Happens When You Contact a Web Design Agency
How to Make Sure Your Website Actually Delivers ROI
How to Make Sure Your Website Actually Delivers ROI
Do Website Redesigns Affect SEO?
Do Website Redesigns Affect SEO?
How Long Should a Website Homepage Be? (UX vs SEO Explained)
How Long Should a Website Homepage Be? (UX vs SEO Explained)
UI/UX Design Built Around Clarity, User Behaviour and Better Website Journeys
What Our UI/UX Design Services Include
UI and UX design should make a website easier to understand, easier to use and easier to act on.
At Media Village, our UI/UX design services bring structure, interface design and user behaviour together. We look at how people move through your website, where they may hesitate, and how the layout, content, navigation and calls to action can support a clearer journey.
Our team can support new website projects, redesigns, standalone UX audits and improvements to existing pages.
| Area | What Our Team Focuses On |
|---|---|
| UX Discovery | Understanding your users, goals, content, conversion points and current website issues |
| User Journey Mapping | Planning how visitors move from first visit to enquiry, booking, purchase or sign-up |
| Information Architecture | Structuring pages, menus and content so users can find what they need faster |
| Wireframes | Mapping page layouts before visual design begins, so structure is agreed early |
| Prototypes | Creating interactive layouts where useful, helping teams review flow before development |
| UI Design | Designing the visual interface, including buttons, forms, cards, menus, icons and page sections |
| Mobile UX | Making journeys easier to use across mobile, tablet and desktop |
| Accessibility | Considering colour contrast, readability, keyboard use, screen size and inclusive design basics |
| UX Optimisation | Improving existing pages where users are dropping off, getting confused or failing to convert |
| Development Support | Carrying UI/UX decisions through into the website build, rather than losing them at handover |
The result is a website experience that feels clearer, more consistent and more useful for the people using it.
UX Design Services That Improve User Journeys
UX design focuses on how people use your website.
That means looking at what users are trying to do, what information they need, what gets in their way, and how each page can guide them towards the right next step.
For service websites, ecommerce stores, campaign pages and larger platforms, strong UX design helps reduce confusion before visual design or development begins.
| UX Area | What We Improve |
|---|---|
| User Goals | Understanding what visitors need to find, compare, decide or complete |
| Page Flow | Planning the order of information so users are not forced to work things out for themselves |
| Navigation | Making menus, links and page routes easier to follow |
| User Flows | Mapping the steps from entry point to enquiry, purchase, booking or sign-up |
| Wireframe Design | Creating practical page structures before full visual design begins |
| Forms | Reducing friction in enquiry forms, booking forms, downloads or checkout journeys |
| Content Hierarchy | Prioritising the messages, proof and calls to action users need at each stage |
| Mobile Journeys | Making sure small-screen users can move through the site without frustration |
| Decision Points | Identifying where users may hesitate, lose trust or abandon the journey |
This gives the website a stronger structure before the final design is applied, helping users move with more confidence from page to action.
UI Design Services for Clearer Website Interfaces
UI design is what users see, read, tap, click and interact with.
A clear interface helps people understand what matters on the page, where they are, and what they can do next. It also makes the website feel consistent with your brand, so the experience looks considered rather than pieced together.
At Media Village, our UI design services turn planned user journeys into practical, polished website interfaces.
| UI Element | What It Needs to Support |
|---|---|
| Visual Hierarchy | Helping users see the most important information first |
| Buttons and CTAs | Making key actions clear, visible and easy to understand |
| Forms | Designing form fields, labels and prompts that feel straightforward to complete |
| Navigation | Making menus, dropdowns, breadcrumbs and links easier to use |
| Page Sections | Creating consistent content blocks that are easy to scan and follow |
| Cards and Listings | Designing service cards, product cards, blog cards or team profiles with clear information |
| Icons and Microcopy | Using small design details to guide users without overcomplicating the page |
| Brand Consistency | Carrying your visual identity through typography, colour, spacing and layout |
| Responsive States | Making sure interface elements work across desktop, tablet and mobile |
| Accessibility Details | Considering contrast, readability, focus states and usable interaction patterns |
Good UI design helps users feel in control. It makes the website easier to read, easier to trust and easier to use.
UI/UX Web Design and Development From Wireframe to Working Website
UI/UX design only works properly when the thinking carries through into development.
A wireframe might solve the structure. A UI concept might solve the visual direction. But the final website still needs to behave properly on real devices, load quickly, support the CMS and keep the intended user journey intact.
That is why our UI/UX web design process connects planning, design and development from the start.
- We map the structure before design begins – Sitemaps, page priorities and user flows help define what each page needs to achieve.
- We create wireframes around real content and actions – Wireframes show how the page should work before time is spent on polished visuals.
- We design the interface around the agreed journey – UI design brings in brand styling, visual hierarchy, buttons, forms, spacing and responsive layouts.
- We plan components for development – Repeated sections, cards, forms and calls to action are designed with the final website build in mind.
- We test the experience before launch – Layouts, forms, mobile behaviour, navigation and key conversion paths are checked before the site goes live.
This approach helps avoid a common website problem: design decisions that look good in a mockup but break down once real users, real content and real devices are involved.
UX Optimisation Services for Existing Websites
Some websites do not need a full rebuild. They need clearer journeys, better page structure and fewer points of friction.
If your website is getting traffic but users are not enquiring, buying, booking or moving through the site as expected, UX optimisation can help identify where the experience is breaking down.
At Media Village, we review existing websites and provide practical UX improvements that can often be applied without starting again.
| Area We Review | What We Look For |
|---|---|
| Navigation | Whether users can find key services, products, contact routes or information quickly |
| Page Structure | Whether the order of content supports the user’s decision-making process |
| Calls to Action | Whether buttons, forms and next steps are clear enough and positioned in the right places |
| Forms | Whether enquiry, booking, checkout or sign-up forms are too long, unclear or awkward to complete |
| Mobile UX | Whether the site works properly for users arriving on smaller screens |
| Content Clarity | Whether users can quickly understand what you offer, who it is for and why it matters |
| Drop-Off Points | Where users may be leaving the journey before completing the intended action |
| Accessibility | Basic usability issues around readability, contrast, keyboard navigation and inclusive design |
| Analytics and Behaviour | Where available, using data, heatmaps or user behaviour tools to support recommendations |
| Quick Wins | Smaller improvements that can make the site easier to use before considering a wider rebuild |
This gives you a clearer view of what is holding users back, and what can be improved first.
